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INTRODUCING

CUSTOMER TO KITCHEN MESSAGING

TWO-WAY MESSAGING

Tableside AI is a mobile bot that allows two-way, tableside messaging between customers’ phones and the back office dashboard, handles common customer requests and instantly notifies staff when a request comes through.  

The back-office dashboard rings until the staff member answers and handles the request.    

ORDER

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Customers can place food & drink orders to the BOH directly from their phones. No App or password needed. 

Bot identifies the table number and then hands off to the FOH Quarterback. The Quarterback enters the order into the P.O.S.

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Sent: April 15, 2021

Table: 2o

Server: Jim

 

 

 

 

SERVICE

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By simply texting a keyword, customers can request a server or team member come to their table.

For simple requests like “I need more napkins” and “can I get more ketchup” the FOH Quarterback can dispatch any team member to service the request, thereby keeping the server free.

 

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Sent: April 15, 2021

Table: 21

Server: Peter

CHECK

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Eliminate servers dropping the check too soon, or having the customer wait too long for their check.

A memorable dining experience can be soured-and often lead to a smaller tip or even a negative online review – when customers have to wait too long to get their check. Now they just message their request.

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Sent: April 15, 2021

Table: 22

Server: Franca

10 REASONS TO GET TABLESIDE AI

#1 Increase the number of tables your servers can handle without sacrificing the quality of service they give

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#2 Reduce customer friction caused by excessive wait times

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#3 Increase check averages

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#4 Increase table service efficiency

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#5 No App required - nothing for customers to download

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#6 Receive customer requests directly to your backend dashboard

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#7 Easy to deploy - login to your Kitchen QB dashboard from any laptop or tablet

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#8 Easy activation - customers just the scan QR code, text a keyword or tap a link to activate the Bot

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#9 Customer service requests trigger an audible and visual alert on the Kitchen QB dashboard

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#10 Includes print-ready Table Tent Graphic with QR Code and unique URL

FAQ's

What is Tableside AI?

Tableside AI is a restaurant server bot to help staff serve their customers more efficiently. The three primary features are ORDER, which opens a two-way messaging channel with the Kitchen QB. SERVICE which calls the server to the table and CHECK which sends a request to the BOH to drop the check at the table.

What is the Kitchen QB and how does it work?

The Kitchen QB is the backend dashboard that the FOH uses to respond to messages from customers. The initial messages from customers are screened by the Tableside AI bot before being handed off to the FOH team member to respond to the customers’ request on their Kitchen QB dashboard.   

Do I need an app to use the Kitchen QB dashboard?

No. the Kitchen QB is web-based and can be accessed on any browser enabled tablet, laptop or desktop computer with a login and password.

Do my customers need an app to initiate chat on Tableside AI?

No. Customers do not need to download an app. No username or password to remember, they just scan a QR code or enter the URL and start messaging.

How many customers can use Tableside A.I. at one time?

Each Kitchen QB can manage up to five live requests at a time. Additional incoming chats move through the queue as requests are processed and closed out. Each Kitchen QB should be able to effectively manage up to ten tables at a time.

Can customers pay their check?

Not in this version. We are building this feature into 2.0 so stay tuned for that release!  

Why are there only three keyword features?

Version 1.0 focuses on three primary pain-points for restaurants. Customers trying to get the attention of the server, make an order and trying to get their check. Tableside AI provides a simple solution to server-table delays. We have deliberately architected this solution to address these three problems in version 1.        

So this is like a virtual bell for a butler?

Yes it is. We were going to call the bot Alfred but Batman already had the name.  

Does this integrate with a POS system?

No. The basic version is designed to be lightweight and operate without an app, or POS integration. However, custom POS integrations can be built. Contact us for a quote.  

I see Emotive Intelligence referenced in emails and other communications. Who are they?

emotiveintelligence.com is the development team behind all RVA and Megaphone AI products.  

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