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INTRODUCING

An AI-Powered, Spam Killing, Call Routing, Text Messaging Phone Number

That Answers The Phone So You Dont Have To  

 

Featuring

MISSED CALL

TEXT BACK

Turn Missed Calls Into Sales

Get an SMS text message with a link to your online store, appointment or contact form sent to missed call phone numbers!

  • Blocks 100% of all spam robocalls.
  • Activating is as easy as entering *72 on your landline.
  • Hours and Location with SMS directions sent to callers phones.
  • Up to Five Agent/Department extensions 
  • Divert calls to SMS messages in peak times, after hours or 24/7.
  • Voicemails with message transcript delivered by email.

From

$79/mo

FEATURES + BENEFITS

Blocks Spam RoboCalls

Robocalls are automatically blocked as the call deflection system acts as a virtual call screening gatekeeper. For example, robocall systems cant understand “Press 1 for the host, press 2 for private parties” and automatically disconnect the call.

Low Cost

The cost of deploying a high-functioning, omnichannel call center has traditionally been cost-prohibitive for many small to medium-sized businesses. Our system has all the features (and more) of a traditional phone system and call center at a fraction of the cost. Costs range from $59 to $99/mo.

Email Voicemail

Voicemail transcriptions and audio files are  are automatically delivered via email and/or SMS messaging. The system also provides for unlimited storage. No more hearing “your voicemail is full and cannot receive incoming messages.”  

Auto Answered FAQ’s

60% of calls to businesses are commonly repeated questions such as. “What are your hours?’ “Can I order online?” and “Where do I park?” are auto answered by our Interactive Voice Responsive (IVR) voicebot that is programmed to understand and respond to spoken questions.

No Hardware

With our system there is no hardware required. No bulky and expensive phone system to install. And yes, you can keep the phone(s) you currently have. Our call deflection system is 100% cloud-based and works on all phones.

Keep Your Number

You can keep your existing number or add additional numbers. Forward or port your existing number into the Megaphone AI contact center platform and get even more functionality.

 

PRICING

Basic Monthly

$79/mo

Basic Annual

$758/yr

Premium Monthly

$99/mo

Premium Annual

$1188/yr

FAQs

What is an AI Contact Center?

Megaphone AI’s contact center is an easy to use, cloud-based, voice solution that scales to support any size business. Powered and secured by the same technology that drives Amazon Web Services, Megaphone AI helps companies to provide superior, cost-effective customer service across voice, chat, SMS, email and web at a fraction of the cost of a conventional contact center.

Can I keep my phone number?

Yes. You just use call forwarding to forward your number (usually by just dialing*73 from your landline) to the Megaphone number you get at sign up. *72 turns off the call forwarding.

Does the Contact Center block spam calls?

Robocalls are automatically blocked as the call deflection system acts as a virtual call screening gatekeeper. For example, robocall systems cant understand “Press 1 for the host, press 2 for private parties” and automatically disconnect the call.

Who is the Telcom carrier?

All telco services are provided through Amazon Web Services.

What is the call Text Back feature?
Never miss a sale or a customer opportunity to a missed call again with Megaphones Call Text Back feature. When a customer calls and you have your contact center enabled,  an SMS text message is sent to the caller’s phone (if they are calling on mobile) with a link to your online store, appointment or contact form  or website.
Do I need a new phone system or other hardware?

No. The Contact Center is 100% cloud based. Keep your existing phones and devices. However, if you are adding a large number of agents and handling inbound and outbound calls through your contact center we do recommend you look at one of our preloaded Chromebook + Bluetooth hedseat packages. https://callmegaphone.com/store

What is Voice Responsive FAQs?

60% of calls to businesses are commonly repeated questions such as “What are your hours?’ “Can I order online?” and “Where do I park?” There are auto answered by our Interactive Voice Responsive (IVR) voicebot that is programmed to understand and respond to common spoken questions.

How do I forward my existing phone?

You use call forwarding to forward your number (usually by just dialing*73 from your landline) to the ghost number you get at sign up. *72 turns off the call forwarding.   

How many extensions can I get?

If you have the basic package you can get up to five extensions.  If you need more extensions you will need to get another package 

Can I get voicemail?

Yes. The Email Voicemail solution allows customers to leave voicemails for an agent based on the agent’s extension number. When a customer calls a business, they are prompted for the extension number of the agent they want to reach. If the agent requested is available, the customer is connected directly to the agent. Otherwise, the customer reaches the agent’s voicemail where they can record a message of their choice.

After the customer leaves a message, an email and/or SMS notification containing and/or linking to the contents of the voicemail is sent to the agent.  The contents of the notification are configurable by an administrator, which includes the capability of adding a transcription of the message and a .wav file of the recording.

 

What is Voicemail transcript email?

After the customer leaves a message, an email and/or SMS notification containing and/or linking to the contents of the voicemail is sent to the agent.  The contents of the notification are configurable by an administrator, which includes the capability of adding a transcription of the message and a .wav file of the recording.

 

Are there any other costs other than the monthly subscription fee?

Yes. There are additional carrier charges that apply based on usage. These are  0.006c per minute for a call and  0.003c per SMS message sent.

How long does it take to set up a contact center ?

It takes up to 24 hours to get your contact center provisioned once you have completed a simple onboarding form. 

How do I make changes to my Contact Center?
You can request your changes using this form here.  Changes take up to 24 hours to propagate. 
What is a dedicated Megaphone number?
A local phone number is assigned to your contact center. If you don’t port your existing number to AWS, this is the number that you forward your existing number to by entering *72 into your landline.   

*Additional carrier charges may apply 0.006c per min. 0.003c per SMS.

SALES

Brittany

Brittany

Solutions Specialist

CONTACT SALES SUPPORT.